Privacy Policy

Last updated: 7/16/2025

Introduction

LOQO AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and use our video streaming services (collectively, the "Service").

This Privacy Policy applies to all users worldwide. However, if you are accessing our Service from the European Economic Area (EEA), United Kingdom, Switzerland, or other regions with laws governing data collection and use, please see our section on "International Data Transfers" and "Your Rights Under GDPR" below.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

  • Account information (email, username)
  • Usage data and preferences
  • Device and browser information
  • IP address and location data

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country
  • Payment information (credit card numbers, billing addresses)
  • Date of birth
  • Social media login data (when you choose to connect via social media platforms)
  • Cookies and Usage Data

Usage Data

We automatically collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may collect additional information automatically, including the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Viewing Information

We collect information about your interactions with our Service, including:

  • Content you view
  • Duration of viewing sessions
  • Search queries
  • Ratings you provide
  • Preferences you set
  • Interactions with content (pausing, rewinding, etc.)
  • Time of day you watch content
  • Devices you use to watch content

This information helps us recommend content you might enjoy, improve our Service, and provide personalized experiences.

Advertising Data

As our Service is supported by advertisements, we collect additional information to deliver relevant ads and measure their effectiveness:

  • Ads you view or interact with
  • How long you view particular advertisements
  • Ad preferences you set
  • Information from advertising partners about your interactions with their services
  • Demographic information that may be used for ad targeting

We work with third-party advertising companies who may collect information about your online activities over time and across different websites when you use our Service.

Content Data

When you use our Service to upload, share, or create videos or other content, we collect and process the text, images, audio, video, and other content you provide ("Content Data").

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Essential Cookies: Required for the operation of our Service
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service
  • Functionality Cookies: Enable us to personalize content
  • Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

LOQO AI uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To personalize your experience and deliver content and product offerings relevant to your interests
  • To provide you with news, special offers and general information about other goods, services and events
  • To deliver relevant advertisements to you based on your interests and online activities
  • To measure or understand the effectiveness of advertisements we serve to you and others
  • To fulfill any other purpose for which you provide it

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Personalize your experience
  • Communicate with you
  • Ensure security and prevent fraud

Sharing of Data

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us.
  • With Advertising Partners: We share information with advertising partners to show you relevant advertisements on our Service and on third-party websites.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Requirements: We may disclose your information where we are legally required to do so.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

LOQO AI will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. LOQO AI aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the following data protection rights:

  • The right to access, update or delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object - the right to object to our processing of your Personal Data
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to be provided with a copy of your Personal Data in a structured, machine-readable format
  • The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

Your Rights Under CCPA

If you are a resident of California, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA).

You have the following rights:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of personal information
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising your CCPA rights

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Opt out of certain communications

Children's Privacy

Our Service is not directed to anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@loqo.ai