LOQO AI

Refund Policy

Last Updated: May 1, 2023

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations for services provided by LOQO AI. By using our services, you agree to the terms of this Refund Policy.

2. Subscription Services

LOQO AI offers subscription-based services. The following refund terms apply to our subscription services:

2.1 Cancellation

You may cancel your subscription at any time by contacting our customer support team or through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No partial refunds will be issued for the unused portion of your current billing period.

2.2 Refund Eligibility

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase. To be eligible for a refund, you must:

  • Request the refund within 7 days of your initial purchase
  • Provide a valid reason for your dissatisfaction with the service
  • Have not violated our Terms of Service

2.3 Refund Process

To request a refund, please contact our customer support team at business@loqo.ai with your account information and reason for the refund request. Refunds will be processed within 7-10 business days and will be issued to the original payment method used for the purchase.

3. One-Time Purchases

For one-time purchases of specific services or features, the following refund terms apply:

3.1 Refund Eligibility

Refunds for one-time purchases may be issued under the following circumstances:

  • The service was not delivered as described
  • Technical issues prevented you from using the service
  • The request is made within 3 days of purchase and before substantial use of the service

3.2 Non-Refundable Purchases

The following purchases are non-refundable:

  • Purchases where the service has been fully delivered
  • Custom or personalized services
  • Purchases made more than 3 days prior to the refund request

4. Technical Issues

If you experience technical issues that significantly impair your ability to use our service, please contact our customer support team immediately. We will work to resolve the issue and may offer:

  • Extended service period
  • Service credits
  • Partial or full refund, depending on the nature and duration of the issue

5. Compliance with Indian Consumer Protection Laws

This Refund Policy is designed to comply with the Consumer Protection Act, 2019 of India and related rules and regulations. As per Indian consumer protection laws, consumers have the right to seek redressal against unfair trade practices and deficient services.

5.1 Consumer Disputes

In case of any disputes regarding refunds, you may:

  • Contact our customer support team for resolution
  • File a complaint with the appropriate Consumer Dispute Redressal Commission as per the Consumer Protection Act, 2019

6. Payment Processing

All refunds will be processed in Indian Rupees (INR) unless otherwise specified. The actual amount refunded may vary based on currency exchange rates and processing fees charged by payment providers.

Please note that it may take 5-10 business days for the refunded amount to reflect in your account, depending on your payment provider's policies.

7. Taxes

Any applicable taxes, including Goods and Services Tax (GST), will be handled in accordance with Indian tax laws. Tax invoices will be provided for all purchases and refunds as required by law.

8. Changes to Refund Policy

LOQO AI reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically.

9. Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us:

  • By email: business@loqo.ai
  • By phone: 7795983243